Coronavirus Update

Effective June 15, 2020: Travelers arriving to Vermont via public transportation (plane, train, bus) or from further than a direct car ride would allow may complete either a 14-day quarantine or a 7-day quarantine followed by a negative test in a Vermont lodging establishment or with friends and family (travelers must stay in their quarantine location for the duration of quarantine other than to travel to and from a test site). Highland Lodge will only be accepting guests for a minimum of five nights in both the lodge and in our cabins.

We are closely monitoring the government policy changes, CDC guidelines, government mandates, and public health advancements and will continue to make changes as necessary to our protocols and procedures.

While the way we deliver hospitality may be a bit different for a while, we are more committed than ever to providing the same exemplary guest service you’ve come to expect. We have always maintained the highest standards of cleanliness throughout our entire property. But it is even more imperative that we follow strict protocols in a world where COVID – 19 is so easily spread. 

Before making a reservation please review the State of Vermont's updated travel guidelines and procedures and be prepared to sign the required Certificate of Compliance. If traveling from out of state be prepared to remain on site for the entire duration of your stay.  As part of the guidance to lodging, campgrounds, and other accommodations, Highland Lodge requires a copy of a Vermont driver's license as well as a signed Certificate of Compliance from the guest(s) attesting they meet the quarantine requirement.

It is because we care so deeply about our team, our guests, and our community that we are dedicated to working to the best of our abilities to deliver a SAFE and relaxing getaway for our guests.

We ask our guests to be our partners in this effort by adhering to all of the new guidelines that have been put in place and by being patient and accepting of change as we learn to navigate this process.

SAFETY MEASURES:

Although our guidelines need to be more stringent due to the pandemic during your upcoming stay, these procedures are necessary to maintain the health and safety to all during your stay at Highland Lodge. Please review the following guidelines to be adhered to by all while staying at the Inn during your visit with us in Greensboro, VT.

THE GUEST JOURNEY

1: Guest Arrival

Our check-in time is 3 pm and our check out time is 11 am. In order to allow enough time to complete our advanced sanitation procedure in each room, no early check-in or late check-out requests will be granted.

We will be doing contactless check in/ check out. We will have your rooms ready for you with informationals inside.

2: During Guest Stay

In order to limit face to face interaction, we ask that our guests utilize our inhouse texting service for any questions/requests they may have during their stay, instead of coming to the front desk. Common areas will be closed to guests during this time.

3: Guest Departure:  

All lodging payments will be charged to the credit card on file on the day of check in. Cash will not be accepted. If you need to update the credit card on file, we ask that you do so prior to your arrival. No printed receipts will be issued. We will automatically email them to the email address on file upon check out.

CLEANING PRODUCTS AND PROTOCOLS

1: Public Spaces

Indoor public spaces such as the dining room, bar, game room, and living areas are closed to guests until further notice. Individual living areas will be available to guests staying in each separate corridor. We ask that guests limit socializing in common areas to those in their party, and observe outlined social distancing and safety measures at all times.

2. Guest Rooms

Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handle, water faucet handles, nightstands, telephones, light switches, temperature control panels, alarm clocks, and luggage racks. All porous surfaces will be covered with slip covers and washed in between guest stays. Effective May 15th, we will be enacting a one day buffer in between guest stays to allow for extra cleaning time.

  • Bedding: Highland Lodge will utilize a double cover policy for our pillows and mattresses, in addition to duvets, top sheet, and pillow cases. We will be minimizing the number of additional pillows and blankets in rooms, if you would like to request additional linens or pillows please call or text us directly.
  • Housekeeping in Guest rooms: For your safety and the safety of our staff, housekeeping services will be limited to cleaning and advanced sanitation measures between guest stays only. No staff will enter an occupied room unless there is an emergency situation. Fresh towels and additional amenities will be delivered to the guest door in a sealed bag upon request. Please bag up trash and leave outside of door for housekeeping to pick up daily.
  • Back of the House: The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the employee break rooms, employee entrances, employee restrooms, loading docks, offices, and kitchens. 
  • Room Recovery Protocol: In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert and approval by the local Health Department.

FOOD SERVICE

Complimentary Breakfast: 8 am - 10 pm in the House Bar
- Pre-packaged breakfast items and coffee & tea service will be available every morning from 8 - 10 am through the bar for our lodging guests. We ask that one family unit at a time enter to pick up your breakfast items.
- Our former buffet style continental breakfast will be replaced by a more traditional spread including: rotating house baked treats, house made yogurt & granola, fresh fruit, house baked bread, selection of cereals and more.

Lunch: Available for pick up 8 am - 12 pm 
- Highland Lodge will be offering pre-ordered packed lunches daily. 
- Additional beverages including nitro cold brew coffee, kombucha, and craft beverages will be available for purchase from 8 am - 12 pm. 

Dinner: 5 - 9 pm 
- The kitchen will be open for take out dinner options through the bar on Thursday, Friday, and Saturday to be enjoyed at any of our outdoor seating areas. We will limit service to table-side delivery only, credit card only. 
- The house bar will be open & pouring from 5-9 pm Thursday- Tuesdays September 1st- October 13th. 
- Please follow our website and social media pages for a rotating roster of food trucks serving delicious hot meals on Sundays and Mondays in the Fall.

CANCELLATIONS

Important Changes to our cancellation policy as of May 15th, 2020: By now, we can expect all of our guests are well aware of the risk of further COVID-19 spread, and as such, the risk they are taking when making new reservations. Therefore, all reservations retained or made after May 15th, 2020 will be held to our standard cancellation policy as listed below.

We require 14 days’ notice prior to your scheduled reservation date for a refund of your deposit, less a $50 per day, per unit cancellation fee. Within 14 days the deposit is non-refundable, and you are responsible for the full reservation amount.

If we are unable to host guests due to a state or federal government Covid-19 mandate:  We will honor a full refund, less a $50 cancellation fee per day, July and August Reservations: Non-refundable reservations made for July and August will have deposits retained in the form of a Highland Lodge Credit to be used by December 31st, 2022 with minimum 14 days notice. Standard $50 cancellation fee per unit will apply.